Refund Policy

Thank you for your purchase! We hope you are satisfied with your shopping experience. If, for any reason, you are not completely satisfied with your purchase, you may return the item to us. Please see the information below for details about our return and refund policy.

Returns

Please note: To be eligible for a refund, you must request and return the product within 14 calendar days of purchase. The product must be returned in the same condition in which you received it and must not be damaged or used.

Return Process

To initiate a return, please contact our Customer Support Team to obtain the return address. Once you receive the return address, please securely package the item in its original packaging and include your proof of purchase.

In certain circumstances, return shipping may be free. If the return is not due to an error on the part of Giftwayz.com, the return shipping cost will be deducted from your refund.

Refunds

Once we receive your returned item and verify its condition, we will process your refund or exchange. Please allow at least 14 days for us to process your return or exchange.

Depending on your credit card company or payment provider, it may take 1–2 billing cycles for the refund to appear on your statement. We will notify you by email once your return has been processed.

Exceptions

The following items are not eligible for return or exchange:

  • Perishable items
  • Underwear or intimate products
  • Gift cards
  • Custom or personalized products
  • Digital products

For defective or damaged products, please contact us using the information below to arrange a refund or replacement.

Return Shipping

If a return is requested due to a customer-related reason, the customer is responsible for the return shipping costs. The actual cost will depend on the shipping carrier and service selected.

If an item is damaged, defective, or incorrectly shipped due to an error on our part, the customer will not be responsible for the return shipping costs.

Defective or Damaged Items

We sincerely apologize for any inconvenience caused by receiving a defective or damaged item.

Please contact our Customer Support Team at [email protected] and provide your order number and clear photos of the defective or damaged item. We will review your request and work to resolve the issue as quickly as possible.

Need Help?

If you have any questions about our return or refund policy, please contact us through our Support Center.

Customer Support:
[email protected]